What’s Covered
1. Shipping Protection
1.1 Lost Packages
Meaning: The carrier confirms your package is lost and never delivered.
Compensation: Full refund in store credit (equal to your order value, including shipping).
Requirements: Tracking must confirm the loss. Claims must be submitted within 30 business days from the shipping date.
1.2 Delivery Failure
Meaning: The package is returned due to carrier-related issues (not caused by incorrect address, customer refusal, or unavailability).
Compensation: Full store credit refund or a free reshipment.
Requirements: Tracking must confirm the failed delivery, and your shipping information must be accurate. Claims must be submitted within 30 business days.
1.3 Delayed Delivery
Meaning: Your order is not delivered within 30 business days from the shipping date.
Compensation: Choose between a 40% store credit refund or a full refund in store credits.
Requirements: Tracking must confirm the delay.
1.4 Damaged Package
Meaning: Your package arrives visibly damaged, affecting the item’s appearance or function.
Compensation: Full store credit refund for the damaged item(s) or a free replacement.
Requirements: Submit photos of the damage and your order details within 7 business days of delivery.
1.5 Marked as Delivered but Not Received
Meaning: Tracking shows delivered, but you did not receive your package.
Compensation: Full store credit refund or a free replacement.
Requirements: Submit your order number along with a delivery investigation proof from your local courier (with signature or stamp) within 7 business days of the marked delivery.